Frequently Asked Questions
Quick answers about credits, uploads, safety, and getting the most from photo-2-video.
How do I turn a photo into a video?
Head to Create Video, upload a clear photo, choose gentle motion prompts, and start the render. We handle the rest and notify you when it is ready.
What file types and sizes are supported?
We accept common image formats like JPG and PNG. For best results, upload photos under 20MB with good lighting and faces that are in focus.
How do credits work?
Each render uses credits shown in the top navigation. You can purchase more on the Buy Credits page.
Where can I find my finished videos?
Completed renders live on the My Gallery page. From there you can download, retry with new prompts, or delete items you no longer need.
How is my data protected?
We apply session hardening, strong content security policies, and limit permissions to only what is needed. You can learn more in our Privacy Policy and User Agreement.
How do I get help?
Reach out anytime at [email protected] with your account email, a brief description, and the job link so we can assist quickly.